Inbox & Feedback
UI: /inbox, /inbox/{id}
Permissions: feedback.view|assign|resolve|delete
Statuses
new → open → in_progress → resolved / archived
Priorities
low, normal, high, urgent
Conditional rules can raise priority for detractors.
Actions
| Action | Permission |
|---|---|
| View list/detail | feedback.view |
| Change status / priority / category / customer fields | feedback.resolve |
| Assign to a user | feedback.assign |
| Comment | feedback.view |
| Tags | feedback.resolve |
| Anonymize / delete (privacy tools) | privacy.manage / feedback.delete |
Filters
Status, priority, source/channel, campaign, brand, location, date range.
Activity timeline
Events such as created, assigned, status_changed, commented, tagged, resolved.